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FAQ


ABOUT OUR ITEMS

Q: What kind of materials do you use?
A: We use precious and semi-precious stones , from all over the world such as resin, bone, horn, shell, tiger icon, lapis ,malachite ,onyx , swarovsky, cubic zirconia , silver 925 e.t.c.

Q: Where do you manufacture the collection?
A: We manufacture the collection in Greece. All items are handmade.

Q: From where do you find the inspiration for the lines?
Α: Christie Flerianos studies historical books on fashion thoroughly travels and creates feminine and rare jewely exclusively for you.

RETURNS AND REPAIR

Q: What is your policy of  return?
A: Because of the personal nature of items , for the moment it is our company policy that all items are non-exchangeable.

Q: Do you repair the items?
A: Items delivered in most excellent situation and we do not take responsibily for goods that have been mishandled .Unfortunately we can’t accept items for repair.

SHOPPING

Q: Is my personal information secure?
A: Yes , we have the utmost respect for our customers right to online privacy and we make every effort to safeguard it online as well as offline .We will never share your order , payment  or contact information with anyone ,ever at any time.

Q: How can I make changes to my order?
A: Please choose your items carefully. Once orders have been made ,they cannot be changed.

Q: How can I make my order?
A: You can order from our site or you can call to +30 210-2790825 .You cannot buy from our showroom.

Q: What payment methods do you accept on your site/
A: We accept Visa , Mastercard and American Express cards.

Q: When will my credit be charged?
A: Your credit card will be charged within 24 hours prior to shipment your items.

Q: I need a copy of my my  receipt /invoice.
A: Click the “My Account / Order Status” link to print invoices.

Q: Do I have to pay  sales tax?
A: Amadea-by Christie is located in Greece and we are required by law to charge sales tax within Greece.No other states are charged sales tax

SHIPPING

Q: Do you ship to my country?
A: Yes we could ship our items all over the world.

Q: When will my order ship and what are my shipping charges?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your card and proceed to the check out  page where you will be offered shipping method choices and their prices .We will ship your order shortly after we receive payment from you.

Q: Can I check my order status?
A: Please click my account / order status.

Q: Does I have to sign for the package on delivery?
A: No,you don’t need to sign for your package  .If you are not at home when the package is delivered ACS and UPS will contact you for a convenient time of delivery or pick-up.

Q: Can  I have my purchase shipped to a different address?
A: Yes, just enter the desired ship address in the “shipping address” section of your shopping bag.


STAY IN TOUCH

Headquarters

    90A Lavriou str.Alsoupolis GR 14235
    Athens Greece
    Phone:+30 6944017734
    info@amadea-bychristie.com

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